FAQs

COMMON QUESTIONS

Scheduling Wellness Checks, Same-Day Sick Visits, After-hours appointments and more is easy and convenient with our online scheduling! We are always happy to assist you via call or webchat, as well. You may call our office at (512) 808-0190 to hear your care options 24/7. 

With your busy life it can be hard to stay on top of your family’s health care. Our portal allows you to communicate with us easily according to your schedule. Using your own secure password, you can log into the online patient portal 24/7. Once registered you will be able to:

  • Access, download and print medical records and immunization history
  • View lab test results and appointment summaries
  • Receive billing statements and view balances, make secure online payments and
  • Communicate with your provider and request prescription refills.

What to bring to appointments?

  • All patients should bring the following to their appointments:
    • Insurance Card
    • List of any and all medications
    • Recent Immunization record
  • Online Check In
    • Please be on the lookout for an email or text from Phreesia so you can pre-register and check-in online prior to your visit. Pre-registration needs to be completed prior to your appointment. 

How do I schedule my newborn’s first appointment? What do I need to bring with me to this appointment?

  • No pre-registration needed! Once you are discharged from the hospital, call our office to get your first appointment scheduled. Just be sure to bring your insurance card!

How do I get a referral for specialty care?

  • Before calling to schedule an appointment, check with your insurance company to find out if a referral is required, and to determine “in-network” benefits.
  • If a referral is required, be sure to call our office 1 week in advance to allow time for or Referral Team to send medical records and request prior authorization if needed.
  • If the specialist we recommend is not participating in your insurance network, to avoid “out-of-pocket” expense, please consider a doctor recommended by your insurance.

What are your business hours?

  • Monday – 8:00 am – 12:00 pm, 1:00 pm – 5:00 pm
  • Tuesday – 8:00 am – 12:00 pm, 1:00 pm – 5:00 pm
  • Wednesday – 8:00 am – 12:00 pm, 1:00 pm – 5:00 pm
  • Thursday – 8:00 am – 12:00 pm, 1:00 pm – 5:00 pm
  • Friday – 8:00 am – 12:00 pm, 1:00 pm – 5:00 pm

When you need a provider after 5 pm during the weekdays, we now have more options to accommodate your needs with Convenient Care and On-Call Triage. Call our office at any time including evenings and weekends.

What are your office policies?

  • You can find information about our office policies here

What insurance do you accept?

  • We are contracted with most major insurers and are continuing to add more. Please contact your insurance company to verify if we are a contracted provider with your insurance. If your insurance is not listed, you can still see us, and may qualify for a self-pay discounted rate. Also, check which lab your insurance company is contracted with. You are responsible for any fees that are not paid by your insurance carrier. Please note that your invoice will have two logos: ours and our central 
  • We are here to help!

 

For new parents

  • Make sure to add your newborn to your health plan within the first 30 days. If you want to put your baby on your health plan, call your insurance company and have his/her birth certificate and social security number ready. Tell them you just had a baby and would like to add him/her to your health plan.
  • If we are unable to verify active insurance by the 2 month well child exam, you will be considered self-pay and we will be happy to walk you through that process if needed.

What lab tests are handled in the office, and what is done elsewhere? Where?

  • We are able to run several tests, such as strep tests, flu tests, COVID tests, anemia checks, glucose checks, Mono tests, and urine analyses.

We work closely with Dell Children’s Medical Center, but will collaborate with all hospitals and specialists in the Austin area.

Yes, we can see telemedicine appointments but will have you come in person if it is something we can’t treat over a call.

We are proud to provide care 24/7. If you have an immediate question about your child’s health, you may call our office at (512) 808-0190 to speak with our Overnight Triage.